PPC can deliver targeted talent on a staff augmentation basis; OR take full responsibility for a segment of your operation, owning design, build, ramp-up, execution, and reporting of the entire segment. The following are just a few examples of the real world work we have done. 

 

Project Management

 

PPC SMEs have been responsible for $1B contracts, and Operations Management of up to 15,000 employees, with both national and multi-national experience. 

 

PPC’s PM and Operations Division team SME experience includes, but is not limited to:

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• Cradle-to-Grave Operations Planning and Execution

• Large scale facility design, build-out and decommission

• Recruiting SMEs, Program Office and Service Contract Act (SCA) Personnel on a large scale

 

Customer/Citizen Engagement Services (Contact Center)

 

PPC employs Customer Service Representatives, and Supervisors for the Department of Education Contact Center, supporting over 5 million borrowers who are experiencing difficulty in repaying their Federal student loan debt. In this role, Positive Psyche also provides bi-lingual (Spanish) agents.

 

IT Technical Support

 

For the U.S. 2020 Census, PPC provided Project Managers, SMEs, Technical Writers, Training Specialists, Tier II Helpdesk personnel, Helpdesk Managers, and the Decennial Service Center Manager, supporting the IT needs of the 250 Regional offices across the nation, and the 500,000 enumerators canvassing the country.

 

Scanning and Records Management

 

PPC serves as the prime with the Department of Labor Mine Safety and Health Administration (MSHA), digitizing over 2 million files, and assisting in automating processes for the agency.  We are solving digital business transformation challenges, many of which are driven by the Office of Management and Budget (OMB) Mandate M-19-21 for federal agencies to move from physical to electronic records by 2022.

 

Since 2012, our team has helped digitize the VA’s veteran records, reducing claims adjudication delays from 400+ days to days/hours. In total, our collective team has received, scanned and stored the equivalent of a stack of papers that would reach over 57 miles in height, demonstrating the size and scope of projects PPC is able to successfully undertake. PPC helped initiate the scanning operation and has supported multiple VA scanning programs. PPC also provided the Program Manager for the Records Management Services (RMS) contract held by Iron Mountain with the VA where we physically moved and stored 600,000 boxes representing 25 million Veterans with a zero-loss record.

 

PPC orchestrated the Full-Service Shipping (FSS) and File Bank Extraction (FBE) projects for the VA, removing all Veteran records from the Baltimore, St. Petersburg, New York, and Philadelphia Regional Offices by cataloging, updating VA systems of record, and finally packing and shipping the records to a scanning facility, while meeting or exceeding narrow timelines.

 

Data Analytics, Logistics Management, Program Management, Office Support and Monthly Reporting

 

We provide data analytics and daily/weekly/monthly reporting of program performance to all VA stakeholders that take advantage of PowerBI, and have in-house expertise with Tableau for Business Intelligence.

 

Data Entry and Library Management

 

PPC serves as the Prime on the National Institute of Standards & Technology (NIST)-National Software Reference Library (NSRL). In this role, we provide data entry support to enter and review metadata regarding software, copy software files, download new software, maintain lists of forensically relevant software to acquire, proofread software metadata, and scan software packaging. We also provide arbiter/quality control leadership, and develop scripts supporting data entry processing with status reports.

 

Technical/SME Support

 

PPC oversees support programs for the Transportation Security Administration’s (TSA)-Flexible Agile Scalable Teams (FAST) effort, the U.S. Patent and Trademark Office (USPTO)-Information Delivery Products Division (IDPD), the Internal Revenue Service (IRS), and several commercial clients in the following areas: Java Developer, MicroStrategy Business/Data Analyst SME, and IT Specialist.

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Secure Chain-of-Custody Transportation

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OTR, Drayage (Ports of Baltimore and Philadelphia) and logistics management. Fleet of modern trucks. Federal agencies and commercial transportation.